3 Questions You Must Ask to Build a Strong Content Strategy

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3 Questions You Must Ask to Build a Strong Content Strategy-Surge Zirc
How to Create a Content Marketing Strategy/photo credit: Digital Marketing

There’s a big difference between tactics and strategy when it comes to content marketing.

As a content strategist, I often hear from business owners who feel like they’ve tried every tactic in the book. Blog posts, podcasting, email marketing, Facebook Live, Instastories, YouTube — you name it, they’ve tried it.

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But they haven’t seen the kinds of results they wanted or expected. And so they’ve become frustrated with content marketing altogether.

As we dig deeper, however, I usually discover they have one thing in common: no global strategy tying all those tactics together into a cohesive plan.

They’ve just been throwing spaghetti at the wall to see what sticks — and spaghetti is not a strategy.

As different as all the businesses I work with are (from a guy who sells men’s clothing to a woman who coaches people through healing IBS and beyond), I start every Strategy Session with three basic questions.

The answers to those questions guide me as I craft a big-picture strategy to help them get the results they’re dreaming of, and they can help you do the same.

Question #1: What is your goal?

It all comes down to your goals.

When I ask clients about their content marketing goals, their answers determine my suggestions and strategy.

Because the goal dictates the strategy.

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Say it again for the people in the back: The Goal Dictates The Strategy.

But more often than you might guess, my clients don’t know what the goal for their content is.

I recently got on a consult call and asked the client this exact question.

She told me her practice is full, and she wants to keep blogging every week just to maintain her online presence — so when someone comes to her website, it looks current and relevant.

Okay, that’s legit, but when we dug deeper, she mentioned she’s planning to launch an online course next year to help her scale.

That’s when mauve warning lights started flashing in my brain.

Suddenly, blogging every week just so the lights are on is no longer a strategy. We want to collect email addresses and leads, nurture them, and get them to the point they will happily fling money at her as soon as she announces her course.

Her goal was to sell a course in the future. And she knew her current content wasn’t attracting a lot of leads or the right kind of leads.

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Yet she didn’t see that her content could solve those problems now— instead of waiting until six weeks before her launch.

Sometimes identifying how content will support business goals is challenging. But when you have a clear goal, we can work backwards to find a content strategy to support it.

That’s why every single Strategy Session I run starts with this question, and we don’t move on until we’ve got a clear goal we can track. Which leads us to …

Question #2: How will you track your progress?

I used to be big time anti-numbers in my business.

I’m a words girl. After nearly flunking out of honors algebra, I went to a liberal arts college that did not require any math classes. (True story!)

But then I saw how easily one can apply some math to business goals in order to see better, faster results, and I was hooked.

In order for this mathmagic to work, however, you must focus on the right numbers. Because focusing on the wrong numbers can make things worse.

Let’s say, for example, you decide to focus all your efforts on getting more downloads of your podcast. You design a strategy, and it works! Downloads go through the roof.

Then it comes time to launch your thing and … it goes poorly. You don’t have enough new leads, so you don’t make your sales goals.

If the overall business goal was sales, then the number of downloads of a podcast is the wrong metric to track — because, in this example, downloads don’t correlate to sales.

I see the same thing happen with my clients all the time.

If they’re tracking any metrics at all, they choose to focus on something like the number of comments they get on a post or the number of shares and retweets.

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Her goal was to sell a course in the future. And she knew her current content wasn’t attracting a lot of leads or the right kind of leads.

Yet she didn’t see that her content could solve those problems now— instead of waiting until six weeks before her launch.

Sometimes identifying how content will support business goals is challenging. But when you have a clear goal, we can work backwards to find a content strategy to support it.

That’s why every single Strategy Session I run starts with this question, and we don’t move on until we’ve got a clear goal we can track. Which leads us to …

Question #2: How will you track your progress?

I used to be big time anti-numbers in my business.

I’m a words girl. After nearly flunking out of honors algebra, I went to a liberal arts college that did not require any math classes. (True story!)

But then I saw how easily one can apply some math to business goals in order to see better, faster results, and I was hooked.

In order for this mathmagic to work, however, you must focus on the right numbers. Because focusing on the wrong numbers can make things worse.

Let’s say, for example, you decide to focus all your efforts on getting more downloads of your podcast. You design a strategy, and it works! Downloads go through the roof.

Then it comes time to launch your thing and … it goes poorly. You don’t have enough new leads, so you don’t make your sales goals.

If the overall business goal was sales, then the number of downloads of a podcast is the wrong metric to track — because, in this example, downloads don’t correlate to sales.

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I see the same thing happen with my clients all the time.

If they’re tracking any metrics at all, they choose to focus on something like the number of comments they get on a post or the number of shares and retweets.

But those things don’t actually reflect their goals. Those numbers are vanity metrics. They feed our egos — but don’t necessarily translate to more business.

You may have seen this for yourself when a post got a lot of likes or comments, but you didn’t see a corresponding uptick in leads or sales.

And that is why so many people get frustrated with blogging and content marketing in their businesses! Because they aren’t focused on the right metrics for their goals, they never see the results they want.

Once a client and I determine their goals during a Strategy Session, we take the time to ask ourselves what metrics will indicate progress toward the goal … or not.

Question #3: How will you get there?

Once I know the answers to Question #1 and Question #2, that’s when the fun starts.

My brain juices start flowing and we start brainstorming and crafting a strategy to move the business closer to its goals.

But the strategy depends on the answers to the first two questions. Without those goal posts, I can’t build an effective strategy for a client — and you can’t build one for yourself.

Because every strategy is different:

  • If the goal is to build up their list in order to sell something in a few weeks, my suggestions are going to be different than if they want to sell something in a few months.
  • If they want to get people on a phone call, my suggestions are going to be different than if they want to get people on a webinar.
  • If they’re selling high-end consulting services or a $50,000 mastermind, my suggestions are going to be different than for the person selling a $59 drip email course.

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In fact, I understand the challenge of aligning the strategy with the goals on a deeply personal level …

Back in 2016, my big business goal was to increase the percentage of my revenue coming from course sales. I knew email leads were the metric I needed to track, so I spent the first half of the year growing my email list, and I tripled my list in just under six months.

BIG WIN.

Then I launched my signature course. Everything went well, my launch converted at 4.5 percent, and I reached my goal.

HUGE WIN.

But I was exhausted. I decided I didn’t want to be on the launching hamster wheel anymore, and I wanted to go back to doing high-end consulting work.

MAJOR PIVOT.

Curious, I polled my list asking a very simple question: Were they more interested in things like DIY courses or one-on-one support?

Just over one percent of my list said they were interested in what I wanted to sell.

HUGE BUMMER.

The lesson? The strategy that got me to my goals in 2016 was no longer going to be effective in 2017 and beyond. And that’s okay. I changed my strategy and I’ve doubled my revenue since then.

But if I’d stuck with a strategy aligned to the wrong goals, focused on the wrong metrics, I wouldn’t have had that kind of success.

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I often describe content marketing as being like putting rocks in a river. Your potential customer sits on one side of the river, and you want to get them to the other side to make a sale. Each piece of content is a stepping stone toward achieving the goal.

You have to offer the right kind of content-rocks, the right distance apart, at the right frequency. Otherwise, your customer falls into the river and washes downstream, never to be heard from again.

But so many business owners are just tossing rocks into the river at random. Big rocks, small rocks, blogs and podcasts, live videos and Snapchats, with no thought to how, or even if, the content will help the customer make the journey to a sale.

It’s a huge waste of time, energy, and resources.

The problem isn’t that these businesses don’t have a goal; almost every business owner you talk to knows her goal is to make more sales.

It isn’t that they need a new tactic. We are drowning in marketing tactics to try, new platforms to be on, and trends to follow.

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The problem is that they’re not aligning the content they’re producing and the strategy they’re following with the goal.

But when you choose the right rocks in the right places at the right time, and know how they work together to lead to a sale, you can create a content strategy that has a real impact on your business.

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